Refund and Returns Policy | Fair of PRI LTD

At Fair of PRI LTD, we strive to ensure that you are completely satisfied with your custom dress purchase. If for any reason you are not happy with your order, we are here to help. Please review our Refund and Returns Policy below to understand how we handle returns, refunds, and exchanges.

1. Return and Exchange Eligibility

Due to the custom nature of our products, returns and exchanges are generally not accepted. However, we will review requests for returns or exchanges under the following conditions:

  • Defective or Damaged Items: If the product is defective or damaged upon delivery, we will offer a replacement or refund.
  • Incorrect Order: If you received an item that differs from what you ordered (wrong size, color, or design), we will correct the issue.

Note: Custom dresses made to your specific measurements or design requests are not eligible for return unless they are defective or incorrectly made based on the agreed specifications.

2. Return Process

If your item qualifies for a return or exchange under the criteria above, please follow these steps:

  • Contact Us Within 7 Days: Notify us within 7 days of receiving your item by emailing [email protected] with your order number, a description of the issue, and photos of the defect or damage (if applicable).
  • Return Authorization: Once your return request is approved, we will provide you with return instructions, including where to send the item. Unauthorized returns will not be accepted.
  • Return Shipping: You will be responsible for paying the return shipping costs unless the item is defective or we made an error in your order. We recommend using a trackable shipping service to ensure your return is processed.

3. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your refund is approved, it will be processed as follows:
  • Refund Method: The refund will be issued to your original payment method (credit card, bank account, etc.).
  • Refund Processing Time: Please allow up to 7 business days for the refund to appear in your account after we process it.

Note: Shipping costs are non-refundable, and any expedited or express shipping fees paid at the time of purchase will not be refunded.

4. Exchanges

If you are eligible for an exchange (e.g., the wrong item was shipped), we will replace the item at no additional cost to you. Please contact us at [email protected] to arrange the exchange.

5. Non-Returnable Items

Certain items are ineligible for returns or refunds, including:

  • Custom Dresses: Any dress made to your specific measurements, design preferences, or customizations.
  • Final Sale Items: Items marked as final sale or clearance cannot be returned or exchanged.

6. Modifications and Alterations

If the custom dress you ordered requires minor alterations after delivery, we recommend visiting a local tailor. Unfortunately, we cannot accept returns or offer refunds for issues that could be resolved with minor adjustments or alterations.

7. Cancellations

Since our products are custom-made, cancellations are only possible within 24 hours of placing your order. After this period, we may have already started working on your dress, and cancellations will not be accepted.

8. Contact Us

If you have any questions or need assistance with your return or refund, please reach out to us at:

Fair of PRI LTD

We value your business and are committed to ensuring your satisfaction. Thank you for choosing Fair of PRI LTD for your custom fashion needs.